Delivery & Shipping Policy

We deliver across Mauritius. Delivery to Rodrigues and other outer islands is [AVAILABLE ON REQUEST / NOT CURRENTLY OFFERED — TO CONFIRM].

Residential (individual) delivery

• Standard delivery time: [X–Y BUSINESS DAYS] from order confirmation
• Delivery fee: free above [MUR THRESHOLD], a flat [MUR FEE] below that
• Someone must be available at the delivery address to receive the order, especially for cash-on-delivery payments
• If a delivery attempt fails because no one is available, we will contact you to arrange redelivery, which may carry an additional fee

Commercial and bulk freight

• Bulk orders are scheduled at a delivery window agreed with you at order confirmation
• Free freight applies above [CASE/PALLET THRESHOLD]; smaller trade orders are charged at [RATE]
• Palletised or large-volume deliveries are made kerbside or dockside; you are responsible for providing suitable access and manpower to offload, unless we have agreed otherwise in writing
• Lead times for large or made-to-order volumes are confirmed at the time of order and may exceed standard residential timeframes

Tracking and confirmation

We confirm dispatch by email, phone, or WhatsApp with an estimated delivery window. We do not currently offer live courier tracking.

Risk and title

Risk in the goods passes to you once they are delivered to the address, or the site, you provided. Title passes once we have received payment in full.

Delays

We are not liable for delays caused by events outside our reasonable control, including weather, traffic disruption, or courier issues, but we will keep you informed and reschedule as soon as reasonably possible.

Damaged or missing items

Please check your delivery on arrival. Report any damage or shortage to hello@sultan.mu within the timeframe set out in our Cancellation & Refund Policy, ideally with photos, so we can arrange a replacement or refund.