Terms & Conditions — Business Customers

These terms apply to restaurants, supermarkets, distributors, and other registered businesses that purchase Sultan water from us for resale or business use, including through our wholesale channel. If you are an individual buying for personal use, our Consumer Terms & Conditions apply instead. Placing a trade order constitutes acceptance of these terms.

1. Trade accounts

We may ask for your Business Registration Number, VAT number, and authorised ordering contacts before approving a trade account. We may set a credit limit and review it at our discretion.

2. Pricing and bulk orders

Wholesale pricing is quoted per SKU and volume tier and may be agreed individually per account. Prices exclude delivery unless stated otherwise and are subject to change on notice for future orders; confirmed orders are priced as quoted at confirmation.

3. Payment terms

Unless we have approved credit terms for your account (standard credit period: [NET DAYS — TO CONFIRM]), payment by MCB Juice or bank transfer is due before dispatch. See Payment Instructions. Invoices on approved credit terms are due within the agreed period; overdue balances may accrue interest at [RATE — TO CONFIRM] per month and may result in the account being placed on hold.

4. Delivery and risk

Bulk and commercial freight terms are set out in our Delivery & Shipping Policy. Unless agreed otherwise in writing, risk in the goods passes to you on delivery to, or collection from, the agreed site, and you are responsible for providing suitable access and manpower to receive the delivery.

5. Order cancellation

Cancellation requests must be made before an order is dispatched or, for made-to-order volumes, before production begins. Orders cancelled after dispatch may be subject to a restocking fee and recovery of freight costs already incurred. Confirmed bulk or custom-volume orders may be marked non-cancellable at the time of confirmation. The consumer cooling-off right described in our Cancellation & Refund Policy does not apply to commercial orders placed under these terms.

6. Inspection and claims

You must inspect deliveries on receipt and report shortages, damage, or quality issues within [X BUSINESS DAYS — TO CONFIRM] of delivery. Claims made after this period may not be accepted, except for defects that could not reasonably have been discovered on inspection.

7. Liability

Our total liability arising from a business order is limited to the value of that order. We are not liable for indirect or consequential loss, including loss of profit, business, or goodwill, except where the law does not allow such an exclusion.

8. Force majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including supply disruption, adverse weather, or governmental action.

9. Confidentiality

Wholesale pricing and other commercial terms agreed with your account are confidential and must not be disclosed to third parties.

10. Termination

Either party may close a trade account on reasonable written notice. We may suspend or close an account immediately for non-payment or breach of these terms.

11. Governing law

These terms are governed by the laws of Mauritius and subject to the jurisdiction of its courts.